MoodSupp Privacy Policy

Effective Date: November 1, 2025

1. Introduction

MoodSupp (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you use the MoodSupp mobile application, website, and related services (collectively, the “Services”).

This Privacy Policy applies to all personal information we collect outside of Protected Health Information (PHI) governed by our HIPAA Notice of Privacy Practices. For information about how we handle PHI, please refer to the HIPAA Notice of Privacy Practices.

By using our Services, you agree to the practices described in this Policy.

2. Information We Collect

We may collect the following categories of information:

2.1 Personal Information You Provide

1. Name, email address, phone number
2. Account login credentials
3. Demographic information (such as age or state of residence)
4. Information you provide when contacting support

2.2 App Usage Information

1. Log data such as IP address, device type, operating system
2. App interaction data (features accessed, session length, behavior logs)
3. Crash reports and performance analytics

2.3 Behavioral and Wellness Information (Non-PHI)

Some entries (mood logs, self-assessments, journaling, surveys) may not meet HIPAA’s definition of PHI; when they do, they are protected accordingly. When they do not, they are protected under this Privacy Policy.

2.4 Device and Technical Information

1. Device identifiers (unique device ID, advertising ID, install ID)
2. App permissions (e.g., notifications, camera, microphone—only if enabled)

2.5 Information from Third Parties

1. Authentication providers (Apple ID, Google Login)
2. Optional integrations (e.g., Apple Health, Google Fit—if you authorize them)
3. Telehealth platforms or wellness partners

3. How We Use Your Information

We use personal information to: - Provide and improve the MoodSupp Services - Personalize your experience and offer relevant content - Deliver notifications, mood reminders, or app updates - Maintain security and prevent abuse - Analyze performance, usage trends, and user engagement - Communicate with you about your account or features - Comply with legal obligations

We do not sell your personal information.

4. How We Share Your Information

We may share information with:

4.1 Service Providers (Vendors)

We use trusted third-party partners to help operate the app, including: - Cloud hosting - Analytics providers - Customer support platforms - Messaging and notification services

These partners must follow strict confidentiality and security requirements.

4.2 Telehealth or Coaching Partners (If You Use Them)

If you choose to engage with a licensed professional through the app, we may share necessary information to facilitate care.

4.3 Legal Requirements and Safety

We may disclose information when required by law, such as: - Court orders or subpoenas - Preventing fraud, security issues, or harm

4.4 Business Transfers

If MoodSupp is involved in a merger or acquisition, your information may be transferred as permitted by law.

5. Cookies and Tracking Technologies

We may use tracking tools to: - Understand how users interact with the app - Improve performance and usability - Enable certain features (e.g., saving user preferences)

You can manage cookies and device settings in your browser or device preferences.

6. Your Privacy Rights

Depending on your location, you may have the right to: - Access your personal information - Request corrections - Request deletion of non-PHI personal information - Restrict certain processing activities - Opt out of marketing communications - Obtain a copy of your data

To exercise rights, contact: privacy@moodsupp.com.

Some rights do not apply to PHI under HIPAA.

7. Data Security

We use technical, administrative, and physical safeguards to protect your information, including: - Encryption of data in transit and at rest - Access controls and authentication protocols - Regular monitoring and auditing - Secure data storage

No system is completely secure; we encourage users to practice secure device habits.

8. Children’s Privacy

MoodSupp is not intended for children under 13 without verified parental consent. We do not knowingly collect personal information from minors without required permissions.

If you believe we collected information from a minor improperly, contact us immediately.

9. Data Retention

We retain personal information for as long as needed to: - Provide services - Meet legal or regulatory obligations - Resolve disputes or enforce agreements

Retention practices for PHI follow HIPAA requirements.

10. International Users

MoodSupp is based in the United States. If you access the Services from outside the U.S., your information may be transferred to and processed in the U.S.

11. Links to Third-Party Sites

The app may contain links to external websites or services. We are not responsible for third-party privacy practices or content.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updated versions will be posted in the app and on our website with a revised “Effective Date.”

13. Contact Us

If you have questions or concerns about this Privacy Policy, contact:

Email: privacy@moodsupp.com

Address: 37 Danbury Rd, Ridgefield, CT 06877